FAQ
1How many types of IT devices can be monitor by Hawk X series device?
Hawk is capable enough to handle multi requests IN/OUT parallelly. Device has multi core Hawk engine to perform various methodology and techniques concurrently. Hawk can easily Monitor and Manage different type of IT devices and IP Cameras. IT Devices like Networking device(s)[switch/ router / firewall / wireless], Server, Blade-Chassis, Load Balancer, Tape Libraries, Network Storage(s)[SAN / NAS / DAS], Smart / Standard 19" Rack, Smart / Normal PDU, Smart / Normal Patch Panels, etc IT Data Center devices. IP Camera: Any IP camera can be easily stream & record as per user demand. \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\ To know more about all the future of Hawk, Visit Hawk page and downloads. Contact Support: Helpline 24x7 : 1800 309 9987
2Do you need to configure the Hawk device(s)?
Hawk is powerful and smart device. prebuilt loaded with both hardware and software. Hawk allows to operate as Plug 'N' Play device and has Upto 0% Additional dependency over other hardware / software / Tools, VM. It does auto discover the network available devices. Please refer Black Book for more details and to know, how to administrate your Hawk device(s)!! Please refer User Manual for Device Mounting, testing, Commissioning, & Deployment.
3Can be different model's stacking / Replication possible?
Yes, Replication and distributed Infrastructure environments possibly allow to be configured within all series models. No, Stacking can be done with equivalent and above series Models only. Kindly get check your IT-Infra requirement and dependency posting from our expert sales team. Contact Sales@akus.io HelpLine: 1800 309 9987
4I have issue Some issue, How can I contact quickly and easily for support and fast resolution?
There are many convenient options are available as below:
We are committed to assure you best and prompt support always!!
A. Are you from India?
Yes, I'm!
1. Register your case immediately have instant response as per SLA with QRT
Talk to QRT instantly: Helpline Toll free (IND) - 1800 309 9987 - (24x7)
QRT(Mission Critical operation Support) Mail: QRT@akus.co.in
2. Self Assessment! Are you able to access device through web-console?
Yes: Great!
Go to the header and click " Contact " Icon
1. Add your problem details (attach screen shot
for quicker support) Click on button
"Raise Ticket " That's it! Rest we will take care :)
2. Alternative, Select " Notification " from Hear
Select your desired notification to inform with
ticket icon click on button
" Raise Ticket ". That's it! Rest we will take care :)
No :(
Not an Issue!
Let's Self Troubleshoot first!
Visit the device physically and confirm whether
power is on or not?
Yes it's ON, Great Connect device with any options
below: Serial/LAN/KVM/RS232/VGA/Direct Patch
Chord/ILO Login with credentials and type "reboot"
to restart device softly and gently.
Most in chances, It will fix the problems. :)
No :(
Go to visit www.akus.co.in/support
Or Go to Support.
Select Click on Button " Raise Ticket " Submit.
That's it! (Rest we will take care :)
B. NO
Yes, I'm from >>>>!
1. Register your case immediately have instant response as per SLA with QRT?
Talk to QRT instantly: Helpline Toll free - Check Here - (24x7)
Mail: Support@akus.io
2. Self Assessment! Are you able to access device through web-console?
Yes: Great!
For Online Mode
Go to the header and click " Contact " Icon
1. Add your problem details (attach screenshot for
quicker resolution and support) Click on button
" Raise Ticket " That's it! Rest we will take care :)
2. Alternative, Select " Notification " from Here
Select issue notification to inform with ticket
icon click on button " Raise Ticket ".
That's it! Rest we will take care :)
For Offline Mode
Capture error screenshot and describe issue to support team.
No :(
Not an Issue!
Let's Self Troubleshoot first! Visit the device physically and
confirm whether power is on or not?
Yes it's ON, Great Connect device with any options
below: Serial/LAN/KVM/RS232/VGA/Direct Patch
Chord/ILO Login with credentials and type " reboot
to restart device softly and gently.
It will fix the problems.
No :(
Don't Worry!!
Register Case for fire-support:
Fire-Response: (Mission Critical Operations)
1.Visit www.akus.io Go to Section " Support" and Raise your concern quickly with QRT team.
Rest team assures prompt support always and handle situation best possible case.
2. Mail: QRT@akus.io for QRT to be informed!!
The QRT's quick responses as per your defined SLA.
3. Contact Local support call: Go to
Contact local select [nation] and local distributor/partner/Supplier/OEM Partner
Or mail Support@akus.io (Option 2)
C: RMA/Track ticket/Raise Ticket/Book local Support/ (Check here).
5Can I get standby device support?
Yes, Please check with local supplier (Check list here).